Lavanis Return Policy
Here at Lavanis we want you to be absolutely satisfied with our purchase, but if you are not, we gladly accept most returns by mail within 60 days of purchase. Exceptions are noted below. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
How refunds are received
Provide proof of purchase: If you have your original receipt, the credit card you used to purchase, your return label or packing slip, you will get a refund in the original form of payment.
It was a gift: If you have a gift receipt, or return label, you can only get a refund in the form of a store credit.
We will credit your account(s) within 3–5 business days of receiving your return, but It may take several days to post activity to your account. For purchases made with multiple forms of payment, your credit accounts will be refunded the amount originally charged.
How store refunds are credited
Once your return is received, we will process your credit. If you provide us with an email address, we will email you once your return is received and your credit is processed. Depending on your bank's processing time, your credit may take several days to reflect on your account.
How to make a return
Return by mail: For the time being, we only offer online sale, therefore all items must be returned by mail.
We offer free returns by mail. Free returns exclude food, gourmet gifts, Beauty Boxes and personalized items. Free returns do not apply to international orders. In some cases we might be able to replace personalized items damaged in transition, but it is a per case management decision.
Note: Please include only the items listed on your return label in the corresponding box. If you have multiple return labels, return items in separate boxes and apply the correct return label to each box for you receive your refund without delays.
How to make an exchange
Exchanges by mail: Items purchased online can be returned by mail. Once you complete your return, place a new order for the item at current selling price.
The baskets or boxes demonstrated on the pictures are just for reference only. Boxes or baskets ordered may have different items, but are similar. We are always looking to raise the bar on customer satisfection, therefore we are always searching for better products.